Showing posts with label support. Show all posts
Showing posts with label support. Show all posts

Monday, January 9, 2017

How White People Can Survive The Next Four Years

Other than pushing the "heart" icon on every tweet by the incoming President, what can white people in the USA - or anyone perceived as white - do to stay safe and happy for the next four years under the new administration? Here are some ideas:
  1. When someone tries to talk about anything political, say things like "whoever is President doesn't really affect most people" and "I don't really care about politics right now" and "I'm not going to read or watch the news anymore." Say you're focused instead on "being positive," and "listening to everyone's point of view."

  2. When your friends express fears about what the incoming President has said he will do, or when he actually does something that frightens them, like asking for the names of US government officials that have attended international conferences on climate change, or the names of US Department of State staff that have worked on gender-related initiatives, tell those friends that they are being "alarmist" and that they need to "take a break from worrying." You may have to stop hanging out with them to keep yourself safe from their worries.

  3. When any friends or neighbors say they are not going to do anything that might be seen as appeasing racists that support Trump, or as appeasement regarding racist or fascist actions by the incoming Presidential administration, chide them for not being inclusive or tolerant or Patriotic, and for making other people "uncomfortable" by being intolerant. Tell them you love your country and that you "respect differences in opinion" no matter what and "want to keep the peace" and that you are committed to learning more about the "other" side's point of view, no matter what the point of view is, because the people that say those racist, fascist things, or the people that say that those who say such things "aren't really bad people," are members of your family, or are your neighbors or co-workers, and that means they aren't really serious about those comments. In fact, don't worry at all about saying anything that's even vaguely racist, let alone overtly, yourself, similar to what the incoming President has said about immigrants, black Americans, people of Mexican heritage and American Indians. Balk when friends try to bring up Nazi Germany.

  4. Keep saying over and over that Trump voters aren't really bad people and that their votes were about the economy. Be in complete denial that data keeps showing, again and again, that Trump voters were NOT voting for the economy - they were voting for racism and sexism. Don't read this paper by political scientists Brian Schaffner, Matthew MacWilliams, and Tatishe Nteta that puts the blame back on the same factors people pointed to before the election: racism and sexism. Don't look at their research-based chart that shows that voters’ measures of sexism and racism correlated much more closely with support for Trump than economic dissatisfaction... a bulk of support for Trump — perhaps what made him a contender to begin with — came from beliefs rooted in racism and sexism. Specifically, the researchers conclude that racism and sexism explain most of Trump’s enormous electoral advantage with non-college-educated white Americans, the group that arguably gave Trump the election."

  5. Don't donate to, volunteer for,or attend any event by any organizations that help immigrants, that advocate for living wages, that say anything about the "working poor" (no such thing!), that advocate for more affordable housing or imply that rents are too expensive for millions of people in the USA, that help women seeking abortion services, that help women access or learn about pregnancy prevention, or that are associated with Muslims in any way. Don't "like" the status updates of any such organizations on Facebook, or show any support for them on any social media.

  6. Don't say anything supportive of "Black Lives Matter." Whenever someone says "Black Lives Matter," Say "All lives matter!" Use the words the incoming President has to talk about black neighborhoods : call them "war zones", and say that black Americans are "living in your poverty, your schools are no good, you have no jobs,", etc., but don't actually visit any black neighborhoods for yourself. Say similar things to what the incoming President has said about Black Americans, like “They didn’t come out to vote for Hillary. They didn’t come out. And that was a big — so thank you to the African-American community.” (citation). Discourage any black Americans from voting.

  7. Do NOT associate with Muslims. Inter-faith events might be okay, to show you don't hate all of them, but don't go to any speeches by Muslims, especially those that express concern about things like a "Muslim registry."

  8. Don't say anything negative about the coal industry, oil drillers, gas pipelines, brokers and financial advisers, real estate speculation, private prisons, Trump hotels, or Trump university. Do say negative things about the solar industry.

  9. Talk about the failure of public schools and how you want federal money to go to private schools, which is where you send your children or want to or would want to, if you had school-aged children. Cite as one of your reasons for this that a majority of U.S. public school students come from low-income families (just above 50%); blame public schools for this.

  10. Talk about how Scott Baio is really under-rated as an actor and political commentator. Lamet that Wayne Rogers died before he could vote for Trump. Go to concerts by Ted Nugent, Kid Rock and Azealia Banks, and praise them on social media. Buy lots of Duck Dynasty-related merchandise, and note that you have done so on social media. Disparage the lauded, legendary musical "Hamilton."

  11. Don't go to Cuba, unless it's with a Christian organization that wants to convert people there to an evangelical religion, and if you do visit, then when you come back, talk about how horrible life is there and how pitiful Cubans are compared to people in the USA.

  12. Post on social media with warm words about Vladamir Putin. Say he's a man "highly respected within his own country and beyond," as our incoming President has. Don't say anything about the 21 Russian journalists who have been murdered during Putin's tenure, who had written articles critical of his actions and policies. Don't say anything about the illegal war he's waging in Eastern Ukraine, his illegal annexation of Crimea and expulsion of Muslim Tatars from the peninsula, his illegal annexation of areas of Georgia, his staunch campaigning against what he calls "gay propaganda", or the forced evictions of people from their homes for the Sochi Olympics. Say you are grateful for the Russians illegally hacking into computers in the USA. Even better: travel to Russia and, when you return, no matter what you saw, say how great it was there and how everyone is happy and loves their President.  
Do even a few of these things and you will stay in the good graces of the Trump administration and all of his supporters. You will have a quiet, peaceful, stress-free life - at least for the next four years.

How you will sleep at night, however - that's another matter.

And if you can't tell this is satire, you're probably a Trump voter.

Also see:

Friday, May 29, 2015

She was convinced she was a failure

I spent an entire morning crying over this ESPN story of Madison Holleran, a freshman at the University of Pennsylvania who killed herself last year, leaping off the ninth level of a parking garage in downtown Philadelphia.

She was convinced she was a failure. And if you have never experienced depression, you will probably be incredibly confused when you read the article, because you will think, "But she's so loved, so talented, so beautiful - how can that be?" But do read it. Please read it.

There was no widespread Internet connectivity back in the 1980s, but back then, high school yearbooks and morning school announcement and even the local newspaper did what Facebook and Instagram do now: present an upbeat image of the lives of teenagers, where everyone is happy and successful and talented and beautiful. And if you aren't, you aren't pictured at all.

It's only been now, in my late 40s, that I've learned just how unhappy so many beautiful people around me were in high school, how much they were struggling. And it's only now that some of my closest friends have learned just how unhappy I was in my first two years at university, how much I struggled, how much I felt like I was on the verge of a colossal failure. As I read this story, of how afraid Madison Holleran was of failure, of disappointing people, it brought back so many memories of my own struggles. It's mind-boggling that she could feel this way when it's obvious she is SO loved, that people around her would do ANYTHING for her - I didn't have nearly so much support. But, of course, that's what depression does, it twists your mind, it twists reality. You cannot be reasoned-with - your mind isn't working right.

And the most pressing thought of all: If she quit, wasn't she just a failure? Wouldn't that be the first in what would become a lifetime of letdowns?

Throughout my freshman and sophomore years, I felt like I was one failure away from being exposed as the total loser I believed I was, the utter fraud I believed myself to be. If I couldn't make it at a public state university that took anyone with a heartbeat and ability to pay, I had no backup for somewhere else - the university I was attending, the one I could afford, was my backup, when I realized I couldn't attend my first choice, in another state, nor my second choice, in California, because the person I was going to go there with backed out.

I could not grasp the idea that things would get better, that I could survive it, and that people around me probably were NOT judging me - and if they were, screw 'em.

But things did get better, I did survive it, and I gradually stopped constantly comparing myself to other people (though I do still compare sometimes). And it was time, more than anything, that got me through it. I still grapple with insecurity and fears of failure, but nothing - NOTHING - like I did in high school and at university. I so wish Madison Holleran could have held out - even for just one year, because I think she would have realized all this as well.

Tuesday, December 2, 2014

My days with Tracfone are numbered

(note updates at the end)

Yes, I have a Tracfone. No, I do NOT have bad credit. I have fantastic credit. And, no, I'm NOT in debt. I became debt free in 2003 or so, except for my house mortgage, and I intend to stay that way. I realize that's very un-American of me. So be it.

One of the reasons I'm not in debt is because of how little I've spent on phone service since 2009. I hear people complaining about $500 or more smart phones and monthly phone bills in the hundreds of dollars. I want to spend that kind of money on travel, not on my phone!

Until now, there has been only one downside to Tracfone: I cannot send nor receive texts from people outside the USA. And that's been a huge pain in the rear for an international consultant with clients overseas. But I decided it was a downside I would have to live with.

Another downside: if you decide to get a Tracfone, you may not be able to keep your Tracfone phone number if you move or get a new phone. For instance, if you move into a new zip code, even one right next door, you may have to get a new phone number. This is a downside I've only just learned, today. I've been pointing my Google Voice account to my Tracfone - I thought that was a good work around, but even Google Voice may go away. And if Google Voice ever goes away, I'll be using all the money I've saved on phone service on therapy.

Back to my Tracfone horror story:

Earlier this year, I decided a needed a smart phone. I needed to be able to check and post to social media and to check my Google voice account when I don't have my laptop with me, in the USA or abroad, even when I don't have phone service. But I do not want to become one of those people always looking at my phone - even on the bus, I listen to the radio on my old Walkman, and I will not use a phone at a breakfast, lunch or dinner table, smart or otherwise. An iPhone just seems ridiculous to me - I want to spend that money traveling! For at least a year now, Tracfone has offered smart phones running Android. So I decided to get one.

Now, this next paragraph is very important - it's why I'm furious with Tracfone:

I logged into my Tracfone account, and clicked on "Buy Phones and More." Then I came to a screen that said, "Please enter the ZIP Code of the area where you will be using your TRACFONE the most." So I typed in my zip code, and I got a message that said, "The TRACFONE you will be purchasing will be activated and used in the: FOREST GROVE, OR area", and a "yes" and "no" button. And I clicked "yes."

Tracfone, if you are reading, read that previous, highlighted paragraph carefully. Read it out loud to yourself.

After a LOT of research and consideration, I chose the $80 LG Optimus Fuel™.  Yes, that's $80, not $800. It arrived at my home - the address that is on record at Tracfone, in the aforementioned zip code - and I went through the online process of moving the service from my old phone to my new phone. It said it could take up to 48 hours for my phone number and minutes to get transferred. In the meantime, I got the phone configured, downloaded apps, downloaded my contacts to the phone, and on and on. Hours of set up. By the next day, by old phone had been deactivated, and according to my account on the Tracfone web site, my phone number and minutes had been transferred. But after a couple of days, I noticed that I hadn't gotten a call in a while. That's when I figured out I couldn't send or receive phone calls nor texts on my new Tracfone smartphone.

Today, I went on Tracfone's livechat to get some help. And what do I find out? Tracfone still has my zip code from two years ago as the area where any phone of mine has to be activated. So, even though I typed in my current zip code, even though the system said, The TRACFONE you will be purchasing will be activated and used in the: FOREST GROVE, OR area, TracFone set my new phone to be activated from Canby, a city that's two hours away from where I live now. I have two choices: drive all the way Canby to activate the phone, or lose my phone number and have Tracfone give me a new number and then HOPE the phone will work - and if it doesn't, I can't get my phone number back.

So I'm driving to Canby on Friday or Saturday to sit in a parking lot and hope, at long last, my phone will activate. And I'm demanding Tracfone give me a LOT of minutes. I mean a LOT. TONS. Massive numbers of minutes. And an apology.

I've done screen captures of my live chat - I'll upload them if I have to use them as leverage.

You've screwed up, Tracfone. Big time. What are you going to do about it?

Update December 3, 2014

So, a reminder: I cannot make calls or send texts, nor receive calls or texts. I have bars on the phone - but no connection. When I try to make a call, I get connected to a Verizon recorded message that tells me I'm roaming and that I can make a call with my credit card. When I call the number to try to activate my phone, I get a Verizon recorded message that tells me I'm roaming and that I can make a call with my credit card.

Here's all I've done to try to resolve this issue, as directed by TracFone:
  • I have turned my phone off and on. No change.
  • I have taken the batter out of my phone, waited a few minutes, put it back in, and turned my phone on and tried again. No change.
  • I have restored the phone's factory settings, losing ALL of my apps and configurations for those apps, which took me HOURS, and turned my phone on and tried again. No change.
I started tweeting about this issue, and several Tracfone accounts told me send an email to TF.twittersupport@tracfone.com. So I did:

I'm a long-time Tracfone customer. Recently, I decided to upgrade my service and get one of your smart phones.

I logged into my Tracfone account, and clicked on "Buy Phones and More." Then I came to a screen that said, "Please enter the ZIP Code of the area where you will be using your TRACFONE the most." So I typed in my zip code, and I got a message that said, "The TRACFONE you will be purchasing will be activated and used in the: FOREST GROVE, OR area", and a "yes" and "no" button. And I clicked "yes."

After a LOT of research and consideration, I chose the $80 LG Optimus Fuel™. It arrived at my home - the address that is on record at Tracfone, in the aforementioned zip code - and I went through the online process of moving the service from my old phone to my new phone. It said it could take up to 48 hours for my phone number and minutes to get transferred. In the meantime, I got the phone configured, downloaded apps, downloaded my contacts to the phone, and on and on. Hours of set up. By the next day, by old phone had been deactivated, and according to my account on the Tracfone web site, my phone number and minutes had been transferred. But after a couple of days, I noticed that I hadn't gotten a call in a while. That's when I figured out I couldn't send or receive phone calls nor texts on my new Tracfone smartphone.

Today, I went on Tracfone's livechat to get some help. And what do I find out? Tracfone still has my zip code from two years ago as the area where any phone of mine has to be activated. So, even though I typed in my current zip code, even though the system said, "The TRACFONE you will be purchasing will be activated and used in the: FOREST GROVE, OR area", even though you sent my new phone to the address you have on record for me, in the 97116 zip code, TracFone set my new phone to be activated from Canby, a city that's two hours away from where I live now.

I have two choices: drive all the way Canby to activate the phone, or lose my phone number and have Tracfone give me a new number and then HOPE the phone will work - and if it doesn't, I can't get my phone number back.

So I'm driving TWO HOURS to Canby on Friday or Saturday to sit in a parking lot and hope, at long last, my phone will activate. And then driving TWO HOURS back home.

I'm demanding Tracfone give me a LOT of minutes. I mean a LOT. TONS. Massive numbers of minutes. And an apology.

Here's what the Tracfone representative replied with:
    Regarding your issue, there is no need to ask for a ZIP code if we are transferring a phone number from one phone to another as we will automatically use the ZIP code from the old phone. If you have any questions, feelf ree to send us a reply.
and then, in another message:
    Once you transferred a number from one phone to another, you will have to use the original activation ZIP code where the phone was originally activated. The website notified you that the ZIP code you entered is not the same where you first activated your old phone.
So I replied:
    And how was I supposed to know, when your web site asked me for my zip code, and I said 97116, and your system said "This phone will be activated in Forest Grove" and I clicked "Yes", that, in fact, the phone would NOT be activated from Forest Grove but from a two-year old zip code? How was I supposed to know that?
And they replied with the following. Note the complete LIE in the last sentence, which I've made bold here on the blog:
    Once you transferred a number from one phone to another, you will have to use the original activation ZIP code where the phone was originally activated. The website notified you that the ZIP code you entered is not the same where you first activated your old phone.
Tracfone started lying about what happened. I was floored. My reply:
    No, the web site did not. I never, ever received any notification from your web site that the zip code I entered was NOT the same where I first activated my old phone. And when the phone arrived at my house, there was no notice that said the zip code was different for the phone.

    I learned that this happened ONLY after failing to get the phone to work, and spending almost an hour on your live chat - and I have the chat records to prove it.

    Again, I NEVER got notice that this phone would not work where I live now. I NEVER got notice that I would have to either drive to a town where I lived two years ago to activate the phone, OR, that I would have to get a new number. Your web site NEVER notified me that there was ANY issue with my current zip code. Those are the facts - let's stay truthful, please.

    I want the name and contact information of your supervisor - it's time to take this mistake on Tracfone's part higher up, since you are denying the facts. 
No supervisor name. It was after two days of this back and forth that I realized I was never talking to the same person via email - it's always someone new. I'm always starting over whenever I talk to anyone from Tracfone. And they kept giving me the same advice: turn the phone off and on, take the battery out and put it back in, etc.

I wrote yet again. This time, a new person responded. "Shelly." Here are her responses in full. The highlighted stuff is what you should pay attention to in particular:
    We are sorry for the confusion. TracFone supports different phone technologies; we have GSM phones (phone with SIM card) and CDMA phones (digital phone technology). Thus, upon purchasing a new phone online, the system will ask for the ZIP code where the phone will be used the most in order to be able to provide an accurate list of phones that will work in the area. Some customers used different ZIP codes in ordering a phone though to be able to get the phone model that they want but are currently not available in their area.

    During the activation process, the system will ask for the activation ZIP code again. However, this scenario does not apply to phone upgrade/transfer of service from one TracFone to another. In order to transfer the phone number from one TracFone to another we will need to use the original activation ZIP code from the old phone. Otherwise, you will be assigned with a new number.

    Despite of the difference with the activation ZIP code and your current location, the phone should work as long as the phone technology is supported in the area and network coverage is available. As I checked on both ZIP codes, the phone is supported and network coverage is available. Therefore, the phone should work.

    Please try to turn the phone off and back on. Please ensure the phone displays at least three signal bars. Then dial *22890. Wait until the programming is completed and successful. Then make a test call. Let us know if the phone will work.
The first highlighted sentence, in the last paragraph? An implication by Tracfone that this is what I did. I did not. Don't accuse me of fraud, Tracfone - I've got the proof that it's NOT what happened.

Second set of highlighted sentences, in the second paragraph. Tracfone finally admits to their policy, which they never told me during the sign up process. Never.

Third set of highlighted sentences, in the third paragraph, tell ming "the phone should work." Lie. It doesn't work. And, yes, I did everything asked for in the last sentence. No dice. And so I responded. And then I get this response:
    We need to speak with you directly. Please contact one of our customer care representatives at 1-866-667-6470 and enter reference PIN 631667. Please be advised that your reference PIN is valid only for two weeks. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
I think, wow, great, I'm finally going to talk to someone that can help me, that will give me clear answers, that will apologize and try to make this right. I'm going to call, and type in that PIN, and the person is going to be able to call up all the information about my case, and he or she will help me! Or apologize and give me thousands of minutes as a way to keep me happy.

Wrong.

December 4, 2014

I called. The person had no idea why I was calling. The person just repeated again and again that I could have a new phone number, or I had to return to the "correct" zip code, and that there is no way that I could have gotten this phone with my current zip code, that was impossible.

So, that's where we are now. Tracfone is now lying about what happened. This is spiraling out of control, Tracfone. Tell the truth, apologize, and make this right.

Oh, and check out my frustration on Twitter - this is the reply I get EVERY time I tweet this blog out:


March 18, 2015

I ended up driving almost two hours away, to Canby, Oregon, where I used to live, and was able to activate the phone from there.

TracFone gave me, like, 30 minutes of free time. Yes, just 30. And that was only after I repeatedly pestered them.

As for the phone, I do really like it. It will be nice that I'll be able to use it outside the country for Internet access, as one CANNOT make calls in other countries on a Tracfone plan. But about 30% of the time, it won't make a phone call - I dial the number, there is a long silence, and then I get a busy signal. That's relatively okay, as I make most of my phone calls via Skype on my computer. But it can be annoying to have to text someone rather than actually call them when I'm out and about.

I'll stick with this phone for at least a year... but, indeed, this may be my last TracFone. I just can't take the horrible customer service anymore.

And I'll tweet out a link to this blog because of this update, I'll tag Tracfone, and I guarantee you thy will tweet back that I need to email them - and the person I email will have NO idea why I'm writing.